STEP BY STEP GUIDE FOR RTI PROCESS
Do research before you request
Before making a request, first see if the information is already publicly available. You can find a lot of useful information on individual agency websites and you can also search across the government for information. If the information you want is not publicly available, you can submit a RTI request.
Identify the right agency
It’s important that you identify the correct public organization for your request.
Create an account in the RTI Request Tracking & Monitoring System
Create an account in the RTI Request Tracking & Monitoring System and login to RTI Request Tracking & Monitoring System
Submit a new RTI request
Go to 'New RTI Request' in the left side menu. Select the correct organization and provide all other relevant information. The description of the records you are requesting is important. The scope of your request can impact how quickly an agency can respond to your request. Your description should be as clear and specific as possible and must give agency RTI personnel enough detail so that they are able to reasonably determine exactly which records are being requested and where to locate them.
Wait for Information Officer’s acknowledgement.
RTI applications submitted through this system will reach the Information Officers of relevant public organizations electronically. You will receive an acknowledgement from the Information Officer of relevant public organization within 14 working days from submission. The public organization will typically first search for the records and then review them to determine what can be disclosed. While the Right to Information Act, No. 12 of 2016 allows for many records to be released, there are also exemptions that protect certain types of information, such as personal privacy, national interests and security etc. You will receive an acknowledgement from the Information Officer of the relevant public organization within 14 working days of the date of submission. The length of time to respond to your request will vary depending on its complexity and any backlog of requests. The Information Officer must respond to your request within 14 working days of the date of your receipt.
If the decision is made to provide the information, information must be given within 14 days of the date of agreeing to give the information.
Reasons must be given if the Information Officer does not agree to give information In such cases where 14 days are not sufficient, Information Officer may ask for additional time upto another 21 days to provide information. If you(the requestor) agree to such time extension, the Information Officer shall be given the additional days. Information Officer must provide reason(s) if he/she does not agree to give information.
If you’re not satisfied with the decision of the Information Officer
If you’re not satisfied with the decision of the Information Officer, then you may appeal to the Designated Officer of the same Public Authority within 14 days from the date the decision was made. RTI appeals submitted through this system will reach the Designated Officers of relevant public organizations electronically. The Designated Officer must respond to your appeal within 14 working days of the date of your receipt.
If you’re not satisfied with the decision of the Designated Officer
If you’re not satisfied with the decision of the Designated Officer, then you may appeal to the Right to Information Commission within 2 months of the decision of the Designated Officer. However this RTI Request Tracking & Monitoring System does not cover this step of the RTI process. Hence you have to carry out this step in regular means.